1. Information We Collect
When you use our services and make purchases, we may gather the following information:
- Personal Details: Name, email address, and shipping information provided during checkout
- Technical Data: IP address, browser type, and device information for security and optimization purposes
- Order History: Records of your purchases and payment methods (excluding private cryptographic keys)
- Customer Correspondence: Communications with our support team via email or chat
Important: We never collect or store your private cryptocurrency keys or recovery phrases.
2. How We Use Your Information
Your data helps us provide and improve our services in these ways:
- Process and fulfill your orders
- Provide customer support and technical help
- Enhance our products and user experience
- Prevent fraudulent activities and security breaches
- Meet legal and regulatory obligations
We do not sell your personal information to third parties.
3. Data Protection Measures
We employ comprehensive security practices to safeguard your information:
- Encrypted data transmission using TLS 1.2 or higher
- PCI-compliant payment processing systems
- Regular security audits and vulnerability testing
- Restricted access with multi-factor authentication
While we implement strong security measures, no system can guarantee absolute protection.
4. Information Sharing
We work with trusted partners who may receive necessary information:
- Shipping Providers: FedEx, DHL for delivery services
- Payment Processors: Stripe, PayPal, Coinbase Commerce for transaction handling
- Analytics Services: Google Analytics with anonymized IP addresses
All partners comply with privacy regulations including GDPR and CCPA requirements.
5. Your Privacy Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your personal information where applicable
- Opt out of marketing communications
- Withdraw consent for data processing
To exercise these rights, please contact us at info@Mixtrin.com.
6. International Data Transfers
As a US-based company, your information may be processed in:
- Our distribution centers in the EU and Asia
- Cloud storage facilities across different countries
We ensure compliance with EU data protection standards through appropriate safeguards for international transfers.