Payment & Delivery Terms

Updated: August 21, 2025

1. Payment Methods

We provide several secure options for completing your purchase:

  • Credit and debit cards (Visa, Mastercard, American Express) processed with SSL encryption
  • Cryptocurrency payments (USDT, USDC) verified on the blockchain
  • PayPal transactions with standard buyer protection
  • Bank transfers and ACH payments for direct account processing

Note: Cryptocurrency payments should be completed within 60 minutes of ordering. Your order will be processed after payment confirmation, and you will receive an email notification.

2. Shipping Information

We prepare and ship orders within 1–2 business days using reliable carriers. Shipping options include:

  • United States: Free FedEx 2-Day Express shipping
  • International: DHL Express with full tracking; shipping costs calculated at checkout

Estimated delivery times after shipment:

  • United States: 2–3 business days
  • European Union: 3–5 business days
  • Asia: 5–7 business days
  • Other regions: 7–10 business days

Delays may occur during holidays or customs processing.

3. Packaging and Protection

We use secure packaging to ensure your order arrives safely:

  • Tamper-evident packaging materials
  • Authentication holograms with unique serial numbers
  • ESD protection for electronic components
  • Discreet outer packaging for privacy

We recommend recording the unboxing process for insurance purposes if needed.

4. International Orders

International customers are responsible for:

  • Paying import duties and applicable taxes
  • Covering customs processing fees
  • Providing accurate shipping information for customs
  • Submitting required customs documentation when necessary

All packages are declared as "Electronic Wallet" with correct value. While we assist with customs documentation, clearance times are beyond our control.

5. Order Tracking

You can monitor your order through:

  • Order confirmation email after payment
  • Shipping notification with tracking number
  • Real-time tracking on our website
  • Signature confirmation where required
  • Optional SMS updates on delivery status

For detailed tracking, use the carrier's official website. Contact our support team for any shipping questions.

6. Returns and Refunds

We accept returns within 30 days for unopened products that meet these conditions:

  • Items must be in original sealed condition
  • All accessories and documentation must be included
  • Return shipping is the customer's responsibility unless the item is defective
  • Refunds are processed within 5–7 business days after product inspection

Opened products are only eligible for return if defective or damaged during shipping.

Customer Support

For questions about orders or shipping, contact us:

Address: 589 Wood St, Pittsburgh, PA 15222, USA

Email: info@Mixtrin.com

Hours: Monday–Friday, 9:00 AM – 6:00 PM EST

Response time: Typically within one business day